FAQ

Q: What does "FAQ" mean?
A: Frequently Asked Questions.


General

Q: What is To Write Love on Her Arms?
A: To Write Love on Her Arms is a non-profit movement dedicated to presenting hope and finding help for people struggling with depression, addiction, self-injury and suicide. TWLOHA exists to encourage, inform, inspire, and also to invest directly into treatment and recovery. 

Q: What does "nonprofit" mean?
A: A business organization that serves a public interest. Nonprofits, contrary to their name can make a profit, but they cannot be designed primarily for profit making. The key difference between a for-profit business and a nonprofit is that for-profit companies return their profits to the owners, investors, and shareholders. With a nonprofit, any money that is left after the organization has paid its bills is put back into the organization (no one owns a nonprofit). All nonprofits are accountable to the IRS. More info can be found here.

Q: How did TWLOHA start? 
A: To Write Love on Her Arms began in Orlando, FL in February 2006 as a (written) story, the true story of five days spent with a friend who was denied entry into a drug treatment center. The story was a look at those five days, and the t-shirts were printed and sold initially as a way to pay for our friend's treatment.  

Q: So, are you guys a non-profit organization? 
 A: TWLOHA, Inc. is a registered 501(c)(3) organization. Tax ID number 26-0789229.

Q: Where does the name/title “To Write Love on Her Arms” come from?
A: It is the title of the story Jamie wrote about Renee. It is posted on our official website. www.twloha.com

Q: How is Renee doing now?
A: She is still in Florida, doing really well. She is healthy, and her recovery is something she'll continue to walk through for the rest of her life. We are very proud of her. She has published a book of her journal writings, Purpose for the Pain. She is an incredible, gifted person and we believe beyond her story, and beyond TWLOHA, that she will inspire and encourage others for the rest of her life.

Q: Is TWLOHA a “Christian” organization?
A: No. Identifying something such as a band, store, venue or project as "Christian" often alienates those outside of the church/Christian culture, and we don't want to do that. TWLOHA aims to be inclusive and inviting. This is a project for all people regardless of gender, race, sexual orientation, and religious beliefs. This is a project for broken people, and it is led by broken people. 

Financial/Donations

Q: Where does the money go?
A: TWLOHA uses the money raised each year in accordance with our Mission Statement. We do this through our programs, events and awareness. In addition we support treatment and recovery through counseling scholarships and the organizations listed below. To date TWLOHA has invested over $1,000,000 in treatment and recovery. You can also view our financials here

Kristin Brooks Hope Center (National Hopeline Network/1-800-SUICIDE) - WWW.HOPELINE.COM/
Kristin Brooks Hope Center/The National Hopeline is a non-profit organization that fights suicide at the front lines. Their toll-free call line is available 24 hours a day, 7 days a week and links the caller to the nearest crisis hotline in their area. To date, they have received over 2 million calls from individuals struggling with thoughts of suicide.

American Foundation for Suicide Prevention (AFSP)-
The American Foundation for Suicide Prevention is a national nonprofit organization exclusively dedicated to understanding and preventing suicide through research, education and advocacy and to reaching out to people with mental disorders and those impacted by suicide.

Suicide Prevention International (SPI) - WWW.SPIORG.ORG
The Suicide Prevention International organization is a nonprofit that focuses on developing, implementing, and funding suicide prevention. They also seek to provide support to survivors of suicide - children, youth, and adults who have lost a friend or relative to suicide.

The Self Injury Foundation -
The Self Injury Foundation provides funding for research, advocacy support and education for self-injurers, their loved ones and the professionals who work with them. They seek to provide the most up to date information and resources available on self-injury.

IMAlive - WWW.IMALIVE.ORG 
In the fall of 2009 we partnered with Kristen Brooks Hope Center to help launch the first ever online crisis network that is staffed by people 100% trained and certified in crisis intervention and have proven they can show empathy.

Kids Help Line (Australia) - WWW.KIDSHELP.COM.AU / 1-800-55-1800
Offers free, confidential, anonymous 24-hour phone and online counseling for young people (5-25) in Australia.

InTheRooms.com - WWW.INTHEROOMS.COM 
InTheRooms.com is an online global recovery community for people seeking help, in recovery, or are friends and family of people in recovery. InTheRooms.com offers a free database of anonymous 12-step meetings available all over the world.

Minding Your Mind - WWW.MINDINGYOURMIND.ORG
Minding Your Mind aims to address the stigma and change the attitudes associated with mental health disorders. They actively work to address large high school audiences about the importance of prevention, detection, and treatment of mental health disorders.

Q: Does TWLOHA donate to Mercy Ministries or Teen Challenge?
A: No. In the beginning TWLOHA donated to Mercy Ministries and Teen Challenge but has since dissolved relationships with both organizations. TWLOHA is a project for all people regardless of age, gender, race, sexual orientation or religious beliefs. TWLOHA does not donate to either organization. A list of organizations TWLOHA donates to can be found above or viewed here.

Q: Can I donate to TWLOHA?
A: Sure, that would help so much. Please visit the MOVE section of our website for information on how to do so.

Q: Is my donation tax-deductible?
A: Yes. All donations above $250 will automatically receive a tax-deductible receipt. If you would like to receive a receipt for less than this amount please email donate@twloha.com with your information.

Q: Can I donate in honor or memory of someone?
A: Yes. If you would like to donate in honor of someone please include their name and address so we may send them an acknowledgement. If you are interested in sending in a memorial donation we are so sorry for your loss and honored you have turned to us during this time. Please e-mail donate@twloha.com for more information.

Getting More Involved

Q: What can I do to help, or how can I get involved?
A: Please check out the MOVE section of our website for a list of all the ways to get involved, but more than anything, we encourage you to learn what it means to live an honest life and to walk with people who are hurting.

Q: What is the Street Team?
A: The Street Team is a place for our supporters to network and gain tools to help spread the word about TWLOHA. Through forums and membership groups users are able to communicate with other supporters. By completing promotion tasks, Street Team members earn points to move up in rank and store credit for free merchandise. You can sign up at towriteloveonherarms.fancorps.com

Q: How can I volunteer for at an event?
A: Any volunteer opportunities we have will be available through our Street Team. Check out the Move section of the website for more information.

Q: How do I start a TWLOHA group or club in my area?
A: If you attend a college or university, please contact chapters@twloha.com for more information on how to start a TWLOHA UChapter in your area. At this time we are not opening high school or community groups, but we have launched The Storytellers High School Campaign. We hope to be at a point sometime in the future where we can have high school clubs, but we are excited for what The Storytellers can mean for high school students. Thanks so much for caring and for wanting to help.

Q: How can I bring TWLOHA to my high school?
A: The Storytellers is the first ever TWLOHA High School Campaign. It's a great way to bring the TWLOHA message to your school while also fundraising for an organization you're passionate about. There are also incentives for participating, including the opportunity to have a TWLOHA event at your school!! Please visit http://www.twloha.com/move/storytellers/ for more information. For questions not answered in The Storytellers FAQ please email thestorytellers@twloha.com.

Q: How can I work at TWLOHA?
A: TWLOHA is smaller than you think. Our team, that is. We don’t have any openings for paid positions at the moment. We do, however, have an intern program. Please check out the MOVE section of our website, or e-mail us at intern@twloha.com.

Q: When is the official “TWLOHA Day”?
A: There is actually no official “TWLOHA Day” or week designated by us. This event was not created by us, but by supporters who believe in what we’re doing. We don't know who specifically started it or how it got to be as big as it is, but we have seen tons of photos celebrating the event online. If you decide to participate in any of the “TWLOHA Day” events by writing the word "love" on your arm, please remember the heart of the matter. Our title, "To Write Love on Her Arms,” was born as a goal, and it remains a goal. We're inviting people to fight for their lives and for the lives of their friends. We're inviting people to believe better things. If you want to help us spread the word about hope and help, we would be honored.

Q: How can I start a partnership with TWLOHA?
We receive a large volume of partnership requests and for us to properly respond, it is best to have more information from the beginning.  Please use the format below to organize your request in an email to info@twloha.com. Thank you for thinking of us. We look forward to learning more about what you do.

General Information:
Name of Organization / Company:
Contact Person:
Email:
Date Founded / Date of Incorporation:
What does your organization / company do?

Questions about Partnership:
What are you hoping to do with TWLOHA?
What are you looking for from the organization?
Is there a time limit / time frame in mind?
Are you seeking funding from TWLOHA?

Events/Shows

Q: Will you guys come speak in my community?
A: TWLOHA is always open to the possibility of coming to speak. Please have an official representative email booking@twloha.com if you are interested in having us come out. Thank you for your support.

Q: Will a representative from TWLOHA attend my benefit?
A: If your event is a benefit for TWLOHA please email benefit@twloha.com to make your event an official TWLOHA benefit and obtain more information about having a representative attend your event.

Q: When are you coming to my town?
A: We do our best to come to as many places as possible through tours and speaking events, but we are a small team. Please check our calendar to see where we'll be next.

Band Support

Q: What can my band do to help?
A: Band support has so much to do with the TWLOHA story and the growth we’ve experienced from the beginning. You can post a banner on your MySpace, put TWLOHA in your Top Friends, post bulletins and blogs, talk about TWLOHA from the stage, tell your friends, etc. Most of all, take care of the people around you. Your friends and fans are family.

Fundraising/Logos/Legal

Q: Can I use the name “To Write Love On Her Arms” for my Benefit or Fundraiser?
A: Please email benefit@twloha.com for more information on how to put on benefit for TWLOHA.

Q: Can I make my own TWLOHA t-shirt?
A: All of TWLOHA phrases and logos are copyrighted materials of TWLOHA. We understand that a lot of this seems trivial, but we do not want you to find yourself in a potentially compromising position.

Public Relations/Media

Q. How do I interview someone from TWLOHA?
A. For all press inquiries, please contact Dayna Ghiraldi at Big Picture Media Dayna@bigpicturemediaonline.com

Q: I am doing a school project on TWLOHA. Can you help me with it?
A: Please send all school project requests to info@twloha.com.

Q: Can I send in some of my creative works?
A: Sure! We love to see these kinds of things. Please feel free to email them to us at info@twloha.com

Q: Can you please post my story on your website?
A: We are currently working on developing a place for stories to be posted. We want this to be a safe place for everyone-that is non-triggering. At TWLOHA we believe in honest conversation, and sharing stories is a huge part of that. Thank you for wanting to open your heart to everyone.

Merch

Q: I have a question about my t-shirt order. Who can I talk to about that?
A: Please email your questions and/or order info to questions@merchmo.com

Q: Can I please sell your t-shirts at my school?
A: We appreciate your interest in wanting to sell TWLOHA shirts, however at this time, we are not able to have other people sell our merchandise for us.

Q: Do you ship merchandise internationally?
A: Yes! For shipping costs please contact Zambooie at questions@merchmo.com

Q: If I don't have a credit card where else can I purchase merch?
A: That's okay! Our merchandise is available in Hot Topic and Zumiez stores nationwide as well as Ron Jon's Surf Shop. For other forms of payment in our online store please e-mail questions@merchmo.com

Q: Do we carry XXL and XXXL shirts?
A: Yes! We are in the process of getting 2XL and 3XL in our shirts up in the store. Please email questions@merchmo.com about ordering 2XL and 3XL t-shirts.


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